We investigate the invisible side of medical crowdfunding platforms. The first and second projects uncover the import role of support behaviors that are not visible on medical crowdfunding sites: They 1) establish the trustworthiness of patient’s medical situations and 2) mitigate perceived social stigma of revealing one’s personal medical and financial situation. The third project explores ways to recognize the invisible support behaviors publicly on medical crowdfunding webpages.
Jennifer G. Kim, Hwajung Hong, and Karrie Karahalios. "Understanding Identity Presentation in Medical Crowdfunding" CHI 2018. pdf
Jennifer G. Kim, Kristen Vaccaro, Karrie Karahalios, and Hwajung Hong. "Not by Money Alone: Social Support Opportunities in Medical Crowdfunding Campaigns" CSCW 2017. pdf
Jennifer G. Kim, Ha Kyung Kong, Karrie Karahalios, Wai-Tat Fu, and Hwajung Hong. "The Power of Collective Endorsements: Credibility Factors in Medical Crowdfunding Campaigns" CHI 2016. pdf